Rock Island Open Door Program 

Serving Families in Crisis

Open Door Concept:
The Open Door pilot was designed to provide services to customers facing barriers that prohibit them from accessing available services such as medication, employment, transportation, and other services due to an inadequate or limited support system. The unique component of Open Door is that as soon as the customer requests assistance, service will be provided. Open Door staff provide direct assistance and link the customer to the appropriate DHS Division of community service provider in a timely and streamlined manner. When immediate intervention is not required, Open Door may serve as a referral source and/or assist the customer in navigating the service delivery system. In the recent months, due to the poor conditions in the economy, the number of individuals seeking Open Door assistance has steadily increased.

Open Door Program Objectives:
Serve customers who are in crisis.

Address the needs of individuals through case management, direct placement or referrals.

Connect individuals to the appropriate service provider to meet their particular needs to partner with community providers in making referrals for appropriate services, including health, immediate food assistance, clothing, mental health, substance abuse, and urgent care services.